PlatformPortal
The VisibilityCustomers Expect
Portal by Navion gives your customers self-serve access to order status, delivery updates, and documents — BOLs, delivery tickets, invoices. Fewer calls into dispatch. Stronger relationships with the accounts that matter most.
The Why
Why Choose
Portal by Navion?
Portal by Navion turns customer coordination into a competitive advantage — giving your accounts a structured, self-service experience for orders, status, documents, and delivery activity. No more scattered emails, phone calls, and spreadsheets. A cleaner relationship on both sides.
Without a portal, customers are forced to call, email, and wait for answers:
- Where is my order?
- Has it been scheduled?
- Is the truck on the way?
- Did the delivery happen?
- Can you send the BOL?
- Can we change the delivery window?
Every question creates friction. Every missing document creates follow-up. Every unclear order detail creates another handoff.
The Customer Problem
Customer Friction Happens
Between Order and Delivery
Without a portal, customers are forced to call, email, and wait for answers:
- Where is my order?
- Has it been scheduled?
- Is the truck on the way?
- Did the delivery happen?
- Can you send the BOL?
- Can we change the delivery window?
Every question creates friction. Every missing document creates follow-up. Every unclear order detail creates another handoff.
The Customer Problem
Customer Friction Happens
Between Order and DeliveryWithout a portal, customers are forced to call, email, and wait for answers:
- Where is my order?
- Has it been scheduled?
- Is the truck on the way?
- Did the delivery happen?
- Can you send the BOL?
- Can we change the delivery window?
Every question creates friction. Every missing document creates follow-up. Every unclear order detail creates another handoff.
Self-Service
Everything Customers Need,
in One Place
Customers place orders, track live status, pull documents, and review history on their own — one login, one shared source of truth from order through delivery.
Order Coordination
Place, coordinate, and review orders through a structured customer-facing workflow.
Delivery Visibility
Track order status and delivery progress as work moves from scheduling to dispatch to completion.
Document Access
Access BOLs, delivery tickets, proof-of-delivery, and invoices — downloadable without a call to dispatch.
Change Requests
Request changes to open orders — every request captured, tracked, and visible to both sides instead of buried in email.
Historical Activity
Review past orders, delivery history, documents, and service activity without chasing your team for records.
User & Access Management
Access scoped by customer and document type — so every user sees exactly what they should, across multi-location enterprise accounts.
Real-Time Visibility Across the Order Lifecycle
- Submitted
- Accepted
- Scheduled
- Dispatched
- En route
- Delivered
- Completed
Integration
Built on Your
Existing Systems.
Portal by Navion works with the TMS and document systems you already run — reading your order, dispatch, and document data and putting it in front of your customers. No double entry for your team, no change to how dispatch works.
- No rip-and-replace.
- No disruption.
- Just a frictionless layer that makes your existing systems work the way they should.
FAQ
Frequently Asked Questions
About Portal by Navion
Stop Operating in
Defense Mode
Every manual step, follow-up, and workaround keeps your team reactive. Navion removes that friction—so your operation runs with less effort, lower labor cost, and more capacity to grow. So you can shift from managing problems to driving the business forward.