Privacy Policy

At Navion, we are committed to protecting your privacy. This Privacy Policy explains how Navion collects, uses, shares, and protects your personal information when you use our website and services. By accessing or using Navion, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect various types of information to provide and improve our services to you.

Information You Provide Directly

When you create an account, configure integrations, or interact with our platform, you directly provide us with the following information:

Account Information:

• Your first name and last name
• Your email address
• Your phone number (for account verification and alerts)
• Your password (which is securely hashed)
• Your organization or company name
• Your role or job title

Business Information:

• Company name and business details
• Billing and payment information
• Business addresses, including street address, city, state/province, zip/postal code, and country

Integration and Operational Data:

• Credentials and configuration settings for third-party integrations (e.g., TMS systems, fuel supplier portals)
• Tank inventory data, delivery schedules, and workflow configurations
• Data retrieved from connected systems as part of normal platform operations

Financial Information:

Billing contact information and invoicing details necessary to process payments via wire transfer or ACH.

Information Collected Automatically (System Data)

When you access and use our services, certain information is automatically collected:

• User Preferences: Settings such as notification preferences and display options
• Audit Logs: Records of your actions on the platform, including IP addresses and user agents, for security and operational purposes
• Session Data and Authentication Tokens: Information related to your sessions and tokens used to keep you logged in
• Workflow Execution Data: Logs and telemetry related to automated workflows, including inputs, outputs, and performance metrics

Analytics and Tracking Technologies

To better understand how our users interact with our website, we may use analytics services such as Google Analytics. These technologies collect information about your visit to our website, including:

• Your IP address (which may be anonymized)
• Device and browser information (e.g., type of device, operating system, and browser)
• Geolocation data (at a city level)
• Pages visited and actions taken on the website
• Traffic source (e.g., how you found our website)

This information is used to compile statistical reports on website activity, which helps us analyze traffic, improve our services, and enhance the user experience.

2. How We Use Your Information

We use the information we collect for the following purposes:

To Provide and Maintain Our Services

• To create and manage your user account
• To execute automated workflows, including data retrieval, analysis, and instruction generation
• To facilitate integrations with your existing systems (TMS, supplier portals, etc.)
• To manage invoicing and billing
• To manage and apply your user preferences across the platform
• To provide customer support and respond to your inquiries

To Improve and Personalize Your Experience

• To optimize workflow performance based on your operational patterns
• To continually enhance our platform's features and functionality based on user behavior and feedback

For Communication

Operational Emails/Notifications:

We send essential emails to keep you informed about your account and activities on Navion. These include:

• Account-related emails (e.g., account creation, password resets, security alerts)
• Workflow and operational notifications (e.g., execution status, alerts, system updates)
• Customer service communications (e.g., acknowledgment, updates, and resolution of inquiries)
• Important platform updates regarding our terms, features, or policies
• Emergency or unforeseen situation alerts (e.g., system outages, security concerns)

These operational communications are crucial for the functionality and security of our service and cannot be opted out of.

Marketing Emails:

We may send you promotional offers, product updates, and other marketing communications. We will only send you these emails if you have explicitly opted in to receive them.

For Security and Fraud Prevention

• To monitor for suspicious or fraudulent activity on the platform
• To protect the integrity, security, and safety of Navion, our users, and our services

For Legal Compliance

• To comply with applicable laws, regulations, and legal processes
• To respond to lawful requests from government authorities

3. How We Share Your Information

We share your information only when necessary to provide our services, comply with legal obligations, or with your consent.

With Third-Party Service Providers

We engage trusted third-party service providers to perform functions on our behalf and to help us operate our services. These providers are contractually obligated to protect your information and use it only for the purposes for which they were engaged. Examples include:

• Cloud Infrastructure Providers: For hosting and data storage
• Authentication Services: For secure user authentication and account management
• Email Services: To send operational and marketing communications
• Analytics Providers: To help us understand website usage and improve our services

With Your Connected Systems

To perform the services you have configured, Navion exchanges data with third-party systems you have authorized, such as TMS platforms, fuel supplier portals, and other integrated services. This data sharing is necessary for the execution of automated workflows.

For Legal Reasons

We may disclose your information if required to do so by law, court order, or governmental request, or if we believe in good faith that such action is necessary to:

• Comply with a legal obligation
• Protect and defend the rights or property of Navion
• Prevent or investigate possible wrongdoing in connection with the service
• Protect the personal safety of users of the service or the public
• Protect against legal liability

In Case of Business Transfer

In the event that Navion is involved in a merger, acquisition, or asset sale, your personal information may be transferred as part of that transaction. We will provide notice before your personal information is transferred and becomes subject to a different Privacy Policy.

4. Your Choices and Rights

We provide you with control over your personal information and how you receive communications from us.

Accessing and Updating Your Information

You can review and update your profile information and manage your preferences directly within your account settings on the Navion platform.

Email Communication Preferences

Marketing Emails:

If you have opted in to receive marketing emails, you can unsubscribe at any time by:

• Clicking the "unsubscribe" link found at the bottom of any marketing email you receive from us
• Contacting us at support@navionlogistics.ai

Operational Emails:

Operational emails are essential for the proper functioning and security of our services. Therefore, you cannot opt out of receiving these communications (e.g., security alerts, password resets, critical system notifications).

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information. These measures include:

• Encryption: Using encryption for data in transit and at rest
• Access Controls: Limiting access to your personal information to authorized personnel only
• Secure Data Storage: Employing secure practices for storing your data, including hashing passwords
• Regular Security Assessments: Performing vulnerability scanning and security reviews

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. When your data is no longer needed, we will securely delete or anonymize it.

7. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under this age. If you are a parent or guardian and you become aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to remove that information from our servers.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will also update the "Effective Date" at the top of this Privacy Policy. For significant changes, we may provide you with additional notice, such as through an email notification. We encourage you to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us: